Prendergast Butchers – Platinum Rewards Loyalty Card – Terms and Conditions

1. These terms and conditions govern the collection and use of points and set out the terms of contract between Prendergast Butchers (“us” or “we”) and you the customer relating to the Platinum Rewards Loyalty Programme. You can join the Loyalty Programme by applying for an Prendergast Butchers Platinum Rewards Loyalty Card in store or online and you will be issued a Loyalty Card which can be used to earn points on the same Loyalty Account. If you apply to register with us you accept these terms and conditions. We may refuse an application to join the Loyalty Programme for any reason at our sole discretion including (but not limited to) risk of reputational damage to us, any reasonable suspicion of previous criminal activity including shoplifting or any previous history of verbal or physical abuse to staff.

2. To register for the Loyalty Programme you will need to complete and return your application form in store or register for a Loyalty Account on our website at . A Loyalty Account will be created in your name to record points to be earned or redeemed by you. You must be 16 years of age or over and resident in the UK to join the Loyalty Programme.

3. Your Loyalty Card is issued to you but remains the property of Prendergast Butchers. You must return your Loyalty Card to us on request or destroy it if we so reasonably request. You are responsible for the security of your Loyalty Card, security details relating to your Loyalty Account and for the transactions and/or redemption of points made using your Loyalty Card. You should not share your Loyalty Account username and password with anyone. If you lose your Loyalty Card or think an unauthorised person has become aware of any security code, password or Loyalty Card number you should promptly contact us on,

4. Your Loyalty Card can be used to earn points in store and online at  Details as to how points can be collected and redeemed appear below.

5. Loyalty Points are personal to you and cannot be transferred to anybody else. Loyalty Points may only be redeemed and earned in accordance with these terms.

6. Your Card cannot be used as a credit card or a guarantee card.

7. The Loyalty Programme is only for consumer use. The Loyalty Card cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes

8. If you materially breach these terms, and where such breach can be remedied, if you do not remedy the breach within 30 days of a written notice of the breach from Prendergast Butchers or if we reasonably believe that you have breached these terms and/or abused the Loyalty Programme, your Loyalty Card may be terminated, any points earned but not redeemed may be cancelled and your Loyalty account closed without prior notice. Prendergast Butchers reserves the right to take any action deemed necessary where a Loyalty Cardholder is found to have abused the Loyalty Programme.

9. In addition to the above, Prendergast Butchers reserve the right to (i) stop issuing Loyalty Cards at anytime if we decide to terminate the Loyalty Programme; (ii) to alter or amend the terms and conditions of operation of the Loyalty Card and/or the Loyalty Programme by publishing notices on our website; and/or (iii) withdraw or cancel the Loyalty Card and/or the points (including but not limited to the redemption and issue of such) and/or Loyalty Account on reasonable notice to you by letter, email or publishing such notice on our website at

10. We will retain your personal information for as long as you are a member of the Loyalty Programme. You may cancel your membership at any time by contacting us at



1. To collect points for a transaction at Prendergast Butchers, you must present your Loyalty Card at the till at the time of purchase or within 30 days of the date of purchase. To collect points for a transaction on our website, you must enter the Loyalty Card number at the checkout page before completing your order.

2. Points can be earned on the purchase of gift cards but not earned on the redemption of gift cards.

3. You must spend at least £1 in a single transaction for the transaction to qualify for points. Then 1 point will be awarded for every £1 spent. The amount of points awarded can be altered at the discretion of Prendergast Butchers.

4. Prendergast Butchers reserve the right to offer bonus points on certain products as selected by us from time to time and in our sole discretion.

5. Points will usually be added to your Loyalty Programme instantly, except in the circumstances of system failure when it is expected that points will be loaded within 24 hours. In most circumstances any bonus points earned will be added to your Loyalty Card 48 hours after the date the goods are purchased. Points cannot be redeemed until added to your Loyalty Account.

6. The current redemption value of points is one point equals 1 penny. We reserve the right to vary the redemption value at anytime.

7. Prendergast Butchers are entitled to cancel points awarded if the relevant products to which such award relates are returned for any reasoon and a refund of the purchase price is given. If the relevant products are exchanged for other products, the points awarded would be adjusted upwards or downwards depending on whether the exchange is for a higher or lower value item.

Last Updated 13th November 2020